This Privacy Policy governs the manner in which Rato Australia collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Rato Australia.

Personal identification information

Firstly and most importantly, we do not share any personal information we may collect with other companies or organizations. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Rato Australia collects and uses Users personal information for the following purposes:

· To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

· To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.

· To administer a content, promotion, survey or other Site feature

· To send Users information they agreed to receive about topics we think will be of interest to them.

· To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

Rato Australia has the discretion to update this privacy policy at any time. When we do so, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Deliveries and Returns

Rato Australia products are generally bigger and heavier items. For this reason we use reputable courier companies that can handle the weight and size of our products. We quote delivery as a separate cost. Delivery will be arranged to suit your location and timing requirements. Rato Australia will always aim to dispatch products that have been ordered and paid for within 24 hours of payment. If we are unable to dispatch within 24 hours, you will be notified by either e-mail of telephone. Where goods are not in stock, we will notify you that we don't carry stock and inform you of the expected delivery time.

We don't accept returns simply because you chose the wrong product. It is important to correctly research your product requirements. If you need to return your product for any reason, the warranty policy will be used to determine the validity of any returned goods. If a return is made and there is not a genuine reason for the return, according to the warranty policy, the company reserves the right to send the product back to you and charge for the delivery. We will always contact you to discuss returns and aim to resolve any issues you may have and at the total discretion of Rato Australia, we may decide to accept a return and offer an alternative product or a suitable refund to be agreed by you.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Rato Australia

21 Gnobar Way Mullaloo, WA 6027

+61 8 9401 6846

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